第20章

电话面试

求职时，经常会遭遇电话面试，戏称“触电”。我曾经在开会、洗澡、吃饭、坐车时都接到过电话。问的问题也是五花八门，千奇百怪。

不要轻视电话面试，通常打电话的人也是具有否决权的。俗话说“阎王好见，小鬼难缠”，这里的“阎王”是最终录用你的HR，而“小鬼”可能是企业授权进行电话面试的外包公司。“小鬼”虽不具备最终录用你的权力，但仍然可以否决你（我就在通过笔试后，倒在SAP公司的电话面试上，当时电面我的是一家外包公司）。

电面前，要调整好电话，保证通话质量清晰，不要关机、欠费或超出服务区。如果是越洋电面（我曾经参加过Motorola公司和Sybase公司的越洋电面），要选择座机，以保证通话质量。电面通常用英文，所以平时一定要注意英语口语的练习。

20.1　电话面试之前的准备工作

一般来说，正规外企在电话面试之前会发邮件来确认你是否有空，并且确认你的电话号码是多少。通常的格式如下：

To help us schedule your interview, please respond with the following information：

When are you available to speak with us?

We generally schedule phone appointments at least three days in advance.

Please suggest several one-hour time slots when you will be available, keeping in mind that we need at least three days of lead time to schedule your interview. Please provide your time zone for the appointment as well.

What phone number should we call?

Confirm the phone number where you can be reached for the phone interview.

（为了帮助我们确认你的面试时间，请回答下面的问题：

你什么时候有时间接受我们的电话面试？

通常在3天内我们可以与你做一个电话的交流。

请提出一个你的空闲时间段，大概一个小时左右。我们需要3天的时间来为你的面试做一个时间表。

我们应拨打哪个电话号码？

确认电话号码以助于你能准确地接到此电话。）

20.2　电话面试交流常见的问题

电话面试往往是非常突然的。投递简历后就会接到这样的电话，它可能在你洗澡时、开会时、吃饭时打来。电话面试的组织方有可能是第三方中介，因此，面试问题多半是格式化的、单调的问题。电话开始时，考官会问你有没有空，如果你想准备一下，不妨告诉他没有空，让他10分钟后再打过来，以便做一些相应的准备。

面试例题1：Introduce yourself, please.（介绍一下你自己。）

对于上面这个问题你可以选择重点来回答。对于你什么时候上的小学，什么时候初中毕业就不用讲了。你可以这么说：

A：I was admitted by Northwest University with excellent student record, which was quite satisfied by the teaching staff.（我是从西北大学毕业的，我的成绩非常优异。来自西北大学不要说I come from Northwest University，最好说I was admitted by Northwest University。）

My field of study is Software and Theory, which is a famous one in China.（我的研究方向是计算机软件与理论，这个专业是在中国很著名的。你说专业的时候可以不说major，你可以说field of study，研究方向。）

My undergraduate study gave me a wide range of vision. I fulfilled the courses like English, Network and Programming. I have a deep understanding in Programming.（我的本科教育给了我宽广的视野，我涉猎的课程有英语、网络和程序设计。我对编程方面有很深的见解。）

I developed several professional interests, like History and Micro Economics at my spare time.（我有很多个性爱好，空闲的时间我研究历史和微观经济学。）

The several years working experience give me full play to my creativity, diligence and intelligence. I believe I can do my job well.（这几年的工作经历使我充满创造力，勤勉，有智慧。我相信我能把工作做好。）

面试例题2：What is your greatest weakness?（你最大的弱点是什么？）

你不应该说你没有任何弱点，以此来回避这个问题。每个人都有弱点，最佳策略是承认你的弱点，但同时表明你在予以改进，并有克服弱点的计划。可能的话，你可说出一项可能会给公司带来好处的弱点，如可说：“I'm such a perfectionist that I won't stop until a job is well done.”（“我是一个完美主义者。工作做得不漂亮，我是不会撒手的。”）或者对于一个学生而言，缺乏工作经验不是很大的缺点，你可以直言不讳。

A：I'm lacking of working experience. But I'm taking a course.（我缺乏工作经验，但我正在学习。）

A：I'm lacking of supervision. But I'm reading a book.（我缺乏远见。但我会用阅读来弥补。）

A：I'm just graduation.（我只是刚毕业。）

面试例题3：Do you know anything about this company?（你对本公司的情况了解吗？）

A：Yes，a little. As you mentioned just now, yours is an America-invested company. As far as I know，××Company is a world-famous company which produces database and applications software products. Your products like PowerBuilder and美国某著名数据库公司database products are very popular with company in all parts of the world.（是的，了解一点点。正如你刚才所提到的那样，贵公司是一家美资公司。据我所知，××公司是一家世界闻名的生产数据库产品和应用软件的公司。你们的产品PowerBuilder和美国某著名数据库公司数据库深受世界各地公司的欢迎。）

面试例题4：What kind of programming do you study in your project? What have you learned in this process?（在你的项目中你用到了哪种程序？在此过程中你学到了什么？）

A：Base on ASP.NET+SQL 2000 we finished Northwest Network Course-selected System. Everybody in this school can select, cancel, query course in network. The project is a B/S architecture system; the code is developed by Visual C#, and run on the .NET plat. In this project, I used the ADO interface which is provided by the Database program. And after that, I joined the testing of whole system.（基于ASP.NET和SQL 2000平台基础，我们完成了西北大学网络选课系统。学校中的每一个人都可以在网上选择、取消、查询课程。这个项目是一个B/S结构系统；代码是用C#编写的，在.NET平台上运行。在项目中，我使用ADO接口来支持数据库程序。在此之后，我参加了对整个系统的测试。）

In order to achieve the function of background database, I have designed the database including: primary key, foreign key, database connection, data view and so on. I use the SQL language to search delete update data. In this process I encountered a lot of difficulties. But I conquered them as best I could and finally I promoted and enriched myself.（为了实现后台数据库，我进行了数据库的设计，包括主键、外键的设计、连接、视图及其他，并运用SQL语句实现数据的查找、删除和修改。其中我遇到了大量的困难，但我尽我所能去克服它们，最终获得了提升和自我的丰富。）

面试例题5：In this progress what are your most challenge?（在这个过程中你遇到的最大挑战是什么？你是怎么解决的？）

A：In the network course select system, I once met a intractable problem that the server response the client too slowly, especially when lots and lots of people upload their message at the same time. I have to find out what cause that situation? It was very urgent for me at that time, because there were about 20 thousands students in the school waiting for selecting courses, so I was undertaking great pressure. But after I checked the web log very carefully I finally found that the sticking point was on the submission button .the button has appended too many futile functions and received too much data which caused data redundance. I suggested it is challenge for me to overcome.（在网络选课系统中，我遇到了一个非常棘手的问题。即服务器响应客户端的数据非常缓慢，特别是人比较多的时候。我不得不去寻找是什么造成了这样的结果。而那时对我来说是非常紧急的，大约两万多学生正等着选课呢。我承担着很大的压力。我检查了网络日志，最后发现症结出现在提交按钮上。一个提交按钮附加了太多的功能，读取数据量过大，导致了数据冗余。解决这样一个问题对我来讲是一个挑战。）

A：First I try to disassemble a complicate function into several simple functions. Second, some operations are handle in database instead of web, for example set up a trigger or store procedure. We also can read web log to see how many thread success. If too many thread can not carry out, that imply reading data need to be optimized.（我的解决办法是把功能分解，放到不同的按钮上面。我们可以设置触发器或者存储过程来解决这些问题。通过日志主要看在同一时刻有多少并发线程，执行成功的线程有多少。如果很大一部分并发线程没有成功，这说明数据的读取

操作没有优化。）

面试例题6：What were your main social worker or volunteers duties during the four years of college life?（大学四年期间你做过哪些社工或者志愿者活动？）

What was your greatest contribution during this period?（在此期间你最大的贡献是什么？）

What key skills have you developed?（通过这件事情你收获了什么技能？）

A：Coordinated with Operations Director to organise maths exhibitions for students at schools, museums and discovery centres. Instructed and guided the students at exhibitions.（在学校主管的配合下，完成学校、博物馆和科学发现中心的数学展示。）

I and two other colleagues organised a 3-days maths exhibition for around 180 pupils in Xian 74 School. The exhibition was very successful such that the school was willing to pay for much for our visit on a regular basis.（和两个同事在西安74中，为180名学生组织一次为期3天的数学展示，展览非常成功，学校为我们的优秀付出高额的报酬。）

I have learnt to plan in detail and in advance. Effective communication between the school, and I would ensure the success of the event. In addition, giving presentations for pupils developed my presentation skills.（我学习了如何在细节上预先设计计划，与学校之间的有效沟通，我能确保事件的成功，此外我给学生提供演示报告提升了我的表演才能。）

A：Internship in International Business Division of YNN bank ? Teamwork in drafting the tender for the project to develop a “ Supply Chain Management (SCM)” software ? Negotiated the joint risk investment between KK Computer Co., Ltd. and Monash International Ltd. (India) ? Contact with officials from KK Computer Co Science and Technology Bureau.（在YNN银行国际商务部实习，协助起草了“供应链软件管理”投资计划，在KK电脑公司和Monash互联网股份有限公司之间斡旋共同风险投资谈判，与KK电脑公司科技办事处联系。）

During the negotiation between Monash and KK, I successfully helped KK to persuade Monash to agree to set up the major research and manufacturing base in China instead of in India. I also successfully assisted to persuade Monash to invest more capital in the joint venture.（在Monash和KK谈判期间，我成功的帮助KK说服了Monash在中国建立研发和生产中心而不是在印度，此外我成功的说服了Monash在合资中增加了投资比例。）

I have learnt negotiation skills from other colleagues. Sometimes I needed to work on weekends and had meeting till midnight, but it was understandable as commitment is essential to the business.（我从其他同事那里学来了谈判技巧，有时候我需要周末加班甚至开会到深夜，但是出于对工作的忠诚，我认为这都是可以接受的）

A：Customer service representative and the store key holder. Ensured financial performance of the store, accuracy of the cash flow ? Resolved customer queries and handled problems under emergency.（我在一家商店做客户服务代表并掌管钥匙，确保商店正常的资金链和现金流的稳定，处理客户要求并在压力下处理问题。）

The store system once didn't automatically adjust goods price when it is postproduction . It resulted in wrong prices charged to customers. I immediately reported this to the area manager, and meanwhile handwrote down all transactions. It prevented the complaints from customers and also a loss to the store.（这个商店的系统某一次不能自动调整处理商品的价格，就导致卖给客户商品错误的价钱。发现问题后我立即报告给区域经理同时手动处理所有交易。这样即时阻止了客户的抱怨和商店的损失。）

Persuading customer to rent or buy movies based on my good product knowledge made me more diplomatic. Customer-focus is critical to achieve store's commercial goal. I also learnt to handle problems under emergency.（我基于丰富的商业知识，成功的劝说用户租或买电影光盘，我的商业手段在此期间更加圆滑，并成功地达到了各种商业目的。我也培养了如何在紧急情况下处理难题的能力。）

注：有的把experience（表述）美化一下，可以很impressive（吸引人），譬如你的职位是prime time part time job，说白了就是收银员。但可以说成Customer service representative，这样可以表现你的商业意识。

A：Internship in Panda Communications Company Ltd. Research & Development Centre. I Studied the detailed service path of the mobile systems. Analysed Base Station Controller platform. Tested upgrading patches for Mobile Switching Centre.（在熊猫通讯软件公司实习期间，我学习手机系统集成线路的各种知识理论，分析各种控制平台系统。测试手机评测中心的各种升级补丁包。）

Working with different teams in the R&D centre as HQ wanted to integrate a few operating systems of defferent division together.（在研发中心和不同团队工作，集成不同部门的一系列不同的操作系统。）

I appreciated more the importance of the coordination and teamwork. In this case, delay of one team affected the whole process. I also learnt to understand the complexity of project management.（我认识到团队协作和共同进步的重要性，在用例中，一个人的迟误会导致整个进程的拖延。此外，我也开始学习理解项目管理的复杂度。）

面试例题7：How do you realize the job you apply, what is your blue print in future?（你如何理解你所应聘的职位？你未来几年的规划是什么？）

A：I apply for a QA job ,(QA means query assurance.)I think I'll communicate with R&D, respect their thoughts. And listen to their idea, I'll get to know the schema of the project deeply, Collaborate with my colleagues well and: I hope I'll reveal my ability and talents in my field adequately.

QA is a profession requires much patience, sometimes you cannot get the conclusion you want although you have tested it time and time again, and it will waste your time and you maybe feel frustrated. I think if you wish to be a automatic thorough repeatable independent professional QA, these is a long road from you to go, a lot of troubles for you to overcome, but I'm sure I can success.

（我应聘的是QA职位，QA意味着质量保证。我们应该很好地与研发部门交流。我计划对项目的结构做深刻的理解，与我的同事们很好地合作。我希望能充分展示我在这个行业的能力和智慧。

QA是一个需要耐心的职位，有时即便测试千回也不能得到你想要的结果，有时候使用不当会浪费很多的时间，自己也会觉得很无聊。我想，做一个自动化的、彻底的、独立的、专业的测试人员肯定会有些坎坷，但我坚信我能成功。）

A：Perhaps, an opportunity at a management position would be exciting. As I have some administrative experience in my job, I may use my organizational and planning skills in the future.（也许有机会，我将会从事管理工作。我在上一个工作中积累了一些行政经验，我将来也许要运用我组织和计划上的经验和技巧。）

面试例题8：What is the largest-scale company you have worked for, and the smallest one? what have you done for them?（你所工作的最大的组织是什么？最小的是什么？都做些什么工作？）

A：In this three years I worked for my tutor, To be specific, I do system analysis, trouble shooting and provide software support.（在3年研究生的阶段中我为我的导师工作。具体地说，我做系统分析、解决问题及软件供应方面的支持。）

面试例题9：What is a Project Manager in your eyes?（在你眼中的项目管理者是什么样的？）

A：The person or firm responsible for the planning, coordination and controlling of a project from inception to completion, meeting the project's requirements and ensuring completion on time, within cost and to required quality standards. A systems analyst with a diverse set of skills–management, leadership, technical, conflict management, and customer relationship–who is responsible for initiating, planning, executing, and closing down a project.（项目管理者是那种负责项目从概念到实施整个过程的计划、协调、控制的人或公司，他（们）能够满足项目的需求，并确保项目在有限成本内按时完成，达到要求的质量标准。要启动、计划、执行并完成一个项目，系统分析师需要具备一些不同的技能，如管理能力、领导能力、技术、冲突管理及客户关系。他必须为项目的起始、计划、执行，以及项目的完成或中断负责。）

A：The Project Manager defines, plans, schedules, and controls the project. The project plan must include tasks, deliverables and resources – the people who will perform the tasks. The manager will monitor and coordinate the activities of the team, and will review their deliverables.（项目管理者定义、计划、制定、控制整个项目。一个项目计划必须包含目标、可行性、资源及可以执行此项目的人选。管理者应该可以监控和调整整个项目的行动，并时时回顾项目的可行性。）

A：PM is coordinator, assistant and best friend of team members, planner, monitor, reporter of the project or progress.（项目管理者是一个协调者，一个很好的助理，是研发人员最好的朋友，是一个策划者、领导者，是项目流程的报告者。）

面试例题10：What is your favorite working atmosphere?（你理想的工作环境是什么？）

A：I'd like to work in a harmonious surrounding. Everybody pay great effort to do his job for the company. Accomplish every project with the best of my ability. What provide me with a sense of accomplishment, your effort would won approbation. Working as a team member allows me to gain from others within the group. It also gives the individual to focus their strengths.（我喜欢工作在一个和谐的环境里。每个人能尽其最大的努力为公司做事，尽其最大的努力完成每一个项目。完成一份工作，我们会得到满足和成就感，你的努力能够得到公司的嘉许。在这个组里作为一员我能从他人身上受益，我也会令他人受益。）

A：My ideal job is one that allows me to combine my technical attributes, business skills, and critical thinking skills in an attempt to help solve problems and create solutions.（我的理想的工作是允许我把技术品质和事业技巧结合在一起，尝试帮助解决问题和寻求解决方案。）

A：I will try my best to arrange my time, I think I will find balance point between work and relax.（我将尽我所能去安排时间，我相信我会在工作和休闲之间寻找平衡。）

面试例题11：Do you have the qualifications and personal characteristics necessary for success in your chosen career?（你拥有在你所选择的职业里获得成功的资质和必备的个性特点吗？）

A：I believe I have a combination of qualities to be successful in this career. First, I have a strong interest, backed by a solid, well-rounded, state-of-the-art education, especially in a career that is technically oriented. This basic ingredient, backed by love of learning, problem-solving skills, well-rounded interests, determination to succeed and excel, strong communication skills, and the ability to work hard, are the most important qualities that will help me succeed in this career. To succeed, you also need a natural curiosity about how systems work — the kind of curiosity I demonstrated when I upgraded my two computers recently. Technology is constantly changing, so you must a fast learner just to keep up or you will be overwhelmed. All of these traits combine to create a solid team member in the ever-changing field of information systems. I am convinced that I possess these characteristics and am ready to be a successful team member for your firm.（我相信我具备在这一职业中取得成功的一系列资质。首先，我有极强的爱好，以扎实、广泛、艺术性的教育为背景，特别是在一个以技术为主导的职业领域中。这些基本条件，加上对学习的热爱、解决问题的能力、广泛的兴趣、成功与求胜的决心、很强的沟通技巧、努力工作的能力，都是能够帮助我在职业生涯中取得成功的重要品质。为了成功，我们需要有一种对系统如何运行的出自本能的好奇心，这种好奇心是最近我在升级我的两个计算机的时候发现的。新技术不断取代旧的技术，所以我们必须成为能跟上步伐的快速学习者，否则你将被他人打倒。所有的这些优点联合起来，塑造成一个能在不断变换的信息社会中生存的坚实的团队中的一员。我确信我拥有这些品质，我有信心成为贵公司成功团队中的一员。）

面试例题12：Any question?（你有什么要问我的吗？）

A：No sir.（没有，先生。）

A：Since I can go to work in May. I'd like to know when the HR will sent me the offer.（既然我可以在五月份入职，我想知道什么时候人力资源部会给我发录用通知。）

面试例题13：How do you estimate our interview?（你如何评价我们的面试过程？）

A：I've already passed interview for the second turn and also the calling interview from the states, but the HR notified me to go there for work in July, and the interviews between teams are different. So I've to review the interview procedure.

It was really astonished when I was told to take the interview for the second time, but I thought that there would be sorts of spasmodic problems and disaster in a programmer's career. What can I do is only face it peaceful. So it doesn't matter at all.

（我已经通过了两轮的面试及从美国来的电话面试，但是HR通知我7月入职，并说不同Team的面试是不一样的，所以要求我把面试流程重新走一遍。

我得到重新面试的消息非常惊讶。但我想，作为一个测试人员，会遇到很多突发的问题和灾难，只要平和面对就是了。所以我想这也算不了什么。）